Get in Touch
Email us at info@hoponhopoffbus.barcelona. We read everything and usually reply within 2–3 business days.
Good reasons to write:
- Something on the site is outdated or incorrect — tell us the page and we'll fix it
- A question about the buses our guides don't answer (we'll research it and often add it to the FAQ)
- Press, partnership or content enquiries
Ticket Problems: Contact Your Reseller, Not Us
We are an independent guide and cannot access, change, refund or resend any ticket — we never see your order. Bookings are handled entirely by the reseller you purchased from:
- Tiqets bookings: use the help section in your Tiqets order confirmation email or the Tiqets app — cancellations and rescheduling are self-service until 23:59 the day before your visit
- GetYourGuide bookings: manage the booking in the GetYourGuide app or website under "Bookings"
- Tickets bought on board or at operator kiosks: contact the operator's customer service
Frequently Asked (of Us)
Are you the official Barcelona Bus Turístic site?
No. We are an independent visitor guide with no affiliation to any bus operator. Tickets are sold by authorized resellers such as Tiqets and GetYourGuide, on their own platforms.
Can you sell me a ticket directly or by email?
No — we never handle payments or tickets. Use the booking links on our pages; they lead to the resellers' secure checkouts.
My question is about visiting Barcelona in general.
If it's connected to the sightseeing buses, ask away. For general travel planning we recommend the city's official tourism resources.